FAQ's

Frequently Asked Questions

Got a question about the Markets Broker platform, products, account types or trading terms?

Please check out our FAQ section. If you can’t find the answer you need, contact us via live chat, email, or phone and a member of our team will be happy to help.

About Markets Broker

How secure are my funds at Markets Broker?

Markets Broker adheres to the strictest regulatory protocols to guarantee that our clients’ trading accounts are completely protected.

Client and company funds are completely segregated, and held in separate bank accounts to shield against fraud. Additionally, all accounts are closely monitored to ensure that Markets Broker holds sufficient capital to cover all client funds.

We also protect the privacy of your personal account details and the safety of your funds by means of advanced technology, including powerful multi-layered SSL encryption and impregnable firewalls, which ensure that every data transmission is safeguarded. Moreover, our data servers are housed in a SAS 70 certified data center so as to guarantee the protection of all server-to-server communications.

Which account types does Markets Broker offer?

Markets Broker offers three kinds of trading account; Micro, Exclusive, and VIP. Each account package includes an array of advanced trading tools, generous promotions, and valuable educational resources.

Check out our Account Types page to learn more about the many unique features and benefits that come with each type of Markets Broker trading account.

Is Markets Broker designed for novices or for experienced traders?

The Markets Broker platform is suitable for investors at every level, from beginner to professional.

We offer a feature-rich video and e-book library packed with value-added training materials, designed to help novices take their first steps on the global markets. New traders can also take advantage of a social trading feed that enables them to follow the activity of the platform’s best traders, study their strategies and copy them in real time.

Markets broker also offers a range of valuable tools for more experienced investors. Veteran traders can perform in-depth market analysis using our state-of-the-art technical indicators and professional-grade charting tools.

Additionally, all our clients benefit from expert support 24 hours a day from our highly trained team investment specialists.

How are Markets Broker’s prices determined?

Markets Broker has established close working partnerships with leading international banks and financial institutions, to provide the most competitive Bid and Ask prices. These collaborations allow us to deliver the most accurate, liquid, and cost effective pricing solutions, while ensuring the privacy and security of every financial transaction.

The Platform

When can I trade with Markets Broker?

You can trade with Markets Broker the whole time the global financial markets are open, twenty four hours a day, five days a week. Invest at any hour, from Sunday, at 21:00 GMT, when the Asian markets open, until Friday, at 21:00 GMT, when the American markets close.

What assets are offered on the Markets Broker platform?

Hundreds of assets are offered on the Markets Broker platform enabling you to diversify your investment portfolio, limiting your risk exposure and opening the door to new potential revenue streams.

Choose from a wide selection of major, minor and exotic currencies, energy products like natural gas, agricultural products like wheat, metals such as gold, indices, like the Dow Jones and stocks such as Apple. To learn more, please view our Products page.

What leverage does Markets Broker offer?

Markets Broker offers competitive, versatile leverage on hundreds of trading products, ranging from 1:10 to 1:200.

What trading platforms does Markets Broker provide?

Markets Broker’s cross-device capability ensures that you can access and manage a unified trading account via any screen you choose. Our selection of download, web, tablet and mobile platforms includes:

The MetaTrader4 platform: This renowned professional platform offers rich functionality, including live interactive charts and a choice of smart technical indicators.

The Markets Broker Web Trader: Highly responsive, this fully customizable online platform offers simple set-up, a wide range of advanced trading tools and instant execution.

The Markets Broker Tablet Trader: Providing a broad selection of order types, and a variety of sophisticated price charts, the tablet platform is packed with value-added features.

The Markets Broker Mobile Trader: User-friendly and secure, this platform provides end-to –end account management and multiple state-of-the-art technical tools.

For further details about Markets Broker’s feature-filled platforms, please visit our Platforms page.

My Account

What is the process for opening a Markets Broker account?

Opening an account with Markets Broker is fast and simple. Just fill out the brief registration form on the open an account page and then send us your verification documents by email or fax to complete the process. Upon receiving document approval, you can begin trading straight away.

What happens with an open position at the end of the trading day?

At the end of the trading day, Markets Broker rolls over your open position to the following business day. We will then credit or debit your trading account based on the interest rate differential between the two currencies involved in the trade.

I completed my registration, but still cannot access my account. What should I do now?

Once you have completed the registration process, you will receive a verification email containing a link. Now, click the confirmation link.

If this does not work, then copy and paste the link into your browser address bar and try to click through from there. If you followed these instructions, yet are still unable to log into your account, then please contact us directly for personal assistance.

How do I edit my account information?

To change your account details, you just need to get in touch with your dedicated account manager. Alternatively, you can contact us at any time, by phone, live chat or email

Transactions

Does Markets Broker charge a deposit fee?

Markets Broker does not charge any deposit fees. However, you will need to check with your bank or credit-card company to verify whether they charge a fee for transferring your funds.

What is the minimum deposit required to open a Markets Broker trading account?

The minimum deposit amount for opening a Micro account is $/€/£ 5,000.

How do I deposit funds into my Markets Broker account?

Deposit funds safely and rapidly by means of a broad variety of payment methods, including credit card, debit card, fast bank transfer, wire transfer, e-wallet, and more. For the full list of deposit options offered by Markets Broker, please see our payment methods page.

How do I make a withdrawal with Markets Broker?

Making withdrawals at Markets Broker is fast, safe and simple. Upon approving your withdrawal request, we will promptly wire transfer your funds directly to the account that was originally debited.